Customer Center

Imprivata’s unparalleled customer support includes technical support from a team of highly experienced product experts, a wide array of product documentation and technical bulletins and access to the most recent software upgrades and patches.

Log in to our Customer Center to find helpful solutions to the most commonly asked questions, browse our documentation library to download product manuals, technical bulletins and troubleshooting guides and submit technical issues or questions via our easy to use web-based case tracking system.

If you do not have a Username and Password for the Customer Center, please click here to Register

Imprivata standard Customer Support is available 8 AM to 7 PM Eastern Time, Monday through Friday excluding U.S. holidays. Support requests submitted outside business hours will be replied to the following business day.

US and Canada: 1-800-935-5958
International: 408-987-6072
Email: support@imprivata.com