Basic

The Basic Maintenance plan provides a package of essential maintenance and support services including:

• Access to the latest releases and updates for supported products to keep your OneSign appliance up to date.
• Web-based services that provide a range of online technical resources to assist you with problem solving, such as our Knowledge Base, documentation library and technical whitepapers.
• Support case logging and tracking via Web, email or phone.
• Prioritized response from and problem resolution by our skilled Technical Support Engineers.
• Opportunity to influence future product development through the online submission of RFENs (Requests for Enhancements).
• 2 named customer support contacts.
• In the case of hardware failure, Imprivata will provide an “as new” replacement appliance during the first year at no charge to the customer.