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Newcastle Upon Tyne Hospitals NHS Foundation Trust reduces helpdesk calls and increases productivity
The Newcastle upon Tyne Hospitals NHS Foundation Trust has been providing patient-centred healthcare to communities in the northeast of England and beyond for over 250 years. One of the largest NHS Trusts in the UK, delivering services from three major sites, the Trust is recognised nationally as a centre of excellence.
Parkview Adventist Medical Center, opened in Brunswick in 1959, is the first modern medical facility in mid-coast Maine. A 55-bed acute care hospital with six affiliated physician practices, Parkview is recognized for delivering the highest quality patient care and achieving IT efficiencies that boost productivity and increase security. In early 2009, Parkview achieved HIMSS Analytics Stage 6 Status for Electronic Medical Records (EMR) Adoption. Only 69 of the 5,166 hospitals in North America have reached Stage 6, so it was especially gratifying when this small hospital with a shoe-string budget became the 23rd organization to accomplish this.
This case study discusses how Radiology Ltd. simplified access to PACS/RIS and other required systems, gave back radiologists extra hours of reading time every week and improved HIPAA compliance.